Frequently Asked Questions
Find answers to common questions about using Invoicelynow. Can't find what you're looking for? Contact us!
Need Quick Help?
Most questions can be answered by trying our invoice generator. It's free and takes just a few minutes!
Try Invoice GeneratorGetting Started
How do I create my first invoice?
Simply click "Create Invoice" and fill in your business details, client information, and invoice items. Our step-by-step form will guide you through the process. No account required!
Do I need to create an account?
No! You can create and download invoices without creating an account. However, creating an account allows you to save your invoices and access them later.
Is Invoicelynow really free?
Yes, completely free! There are no hidden costs, subscriptions, or limits. Create unlimited professional invoices forever at no cost.
What information do I need to create an invoice?
You'll need your business details (name, address, contact info), client information, and details about the products or services you're billing for (description, quantity, rate).
Invoice Features
Can I add my company logo?
Yes! You can upload your company logo in PNG, JPG, or other image formats. The logo will appear on your invoice to maintain your professional branding.
What currencies are supported?
We support major currencies including USD, EUR, GBP, INR, CAD, AUD, and JPY. The currency symbol will automatically appear on your invoice.
Can I add tax to my invoices?
Yes! You can set a tax rate (as a percentage) and the system will automatically calculate and display the tax amount and total.
How do discounts work?
You can apply discounts either as a percentage of the subtotal or as a fixed amount. The discount will be applied before tax calculation.
Can I add multiple line items?
Absolutely! Add as many line items as needed. Each item can have its own description, quantity, and rate. The totals are calculated automatically.
Exporting & Downloading
What formats can I export my invoice to?
You can export your invoices to PDF, Microsoft Word (.docx), and Microsoft Excel (.xlsx) formats. PDF is recommended for sending to clients.
Are there any watermarks on exported invoices?
No watermarks! Your exported invoices are completely clean and professional, perfect for sending to clients.
Can I edit the invoice after downloading?
Word format allows full editing after download. PDF is final but looks most professional. Excel format is great for record-keeping and calculations.
What if the download doesn't work?
Try refreshing the page and creating the invoice again. Make sure pop-ups are not blocked in your browser. Contact us if the problem persists.
Sending Invoices
How do I send an invoice to my client?
Use the "Send Invoice" button to open your email client with the invoice details pre-filled. You can also download the PDF and attach it to your own email.
Can I track if my client received the invoice?
The send feature opens your email client, so tracking depends on your email provider. We recommend using read receipts or following up with clients directly.
What should I include in the email when sending an invoice?
Include a professional subject line, brief message, payment terms, due date, and your contact information. Our send feature provides a template you can customize.
Troubleshooting
My calculations seem wrong. What should I do?
Double-check your quantity and rate entries. Make sure tax rates are entered as percentages (e.g., 10 for 10%). If issues persist, try refreshing and starting over.
The page won't load or is running slowly.
Try refreshing the page, clearing your browser cache, or using a different browser. Ensure you have a stable internet connection.
I made a mistake on my invoice. Can I fix it?
If you haven't sent it yet, simply edit the information and regenerate the invoice. If already sent, create a corrected version or a credit note.
Can I recover a lost invoice?
If you didn't save the invoice data, you'll need to recreate it. We recommend saving important invoices or creating an account to store them.
Business & Legal
Are the invoices legally valid?
Yes! Our invoices include all necessary elements for legal validity: unique invoice number, date, business details, client details, itemized charges, and totals.
What payment terms should I use?
Common terms are "Net 30" (payment due in 30 days), "Net 15", or "Due on Receipt". Choose terms that work for your business and clearly communicate them to clients.
Do I need to keep copies of my invoices?
Yes! Always keep copies for your records, tax purposes, and accounting. We recommend saving invoices in PDF format and maintaining organized files.
Can I use these invoices for tax purposes?
Yes, the invoices contain all information typically required for tax documentation. However, consult with your accountant or tax professional for specific requirements.
Still Have Questions?
We're here to help! If you can't find the answer you're looking for, don't hesitate to reach out to our support team.